Watch your tone
Voice-analytics software helps customer-service reps build better rapport with customers.
Voice-analytics software helps customer-service reps build better rapport with customers.
App that rates drivers’ behavior yields promising safety results on the road.
Study: Some consumers have an unerring knack for buying unpopular products.
In a recent talk at MIT, David Konisky PhD '06 explains that the term "global warming" leaves many Americans cold.
MIT professors’ choice-modeling software predicts customer preferences for retailers.
Startup’s behavioral analytics on employees uncover ways to increase workplace productivity, satisfaction.
New book argues that inexpensive, employee-driven business experiments can help drive innovation.
Study shows banks that have good working relationships with their customers reduce loan defaults.
Book emphasizes importance of long-term, strategic thinking in negotiations
Study: Consumers avoid high-deductible plans if they expect to reduce their use of medical care.
Empirically rich new study finds most people alter their risk-management approach depending on the type of financial decision.
Innovative research shows large divergence in retirement saving outcomes, with the single elderly faring worse than married couples.