In the Media

MIT spinout, Cogito, uses “advanced voice analytics to scrutinize voice tons and speech patterns, not just during customer interactions but also within internal team communications,” reports Andre Shojaie for Forbes. “By providing real-time feedback to representatives, Cogito helps them adjust their emotional tone and empathy levels accordingly,” explains Shojaie. “This application significantly reduces stress and cultivates a supportive work environment by enhancing interpersonal interactions among team members.”