In the Media

Prof. Catherine Tucker and her colleagues published a report that reveals neighborhood disparities in access to and use of digital government services, writes Kaitlyn Levinson for Route Fifty. “Higher-income neighborhoods are more likely to submit multiple enforcement requests simultaneously via the app, leading to faster resolution when complaints are geographically concentrated and, consequently, to unequal neighborhood outcomes,” the report reads. “This underscores the need for policymakers to consider the broader social effects of digital civic tools and ensure they do not exacerbate existing inequalities.”