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Axios reporter Alison Snyder writes about how a new study by MIT researchers finds that preconceived notions about AI chatbots can impact people’s experiences with them. Prof. Pattie Maes explains, the technology's developers “always think that the problem is optimizing AI to be better, faster, less hallucinations, fewer biases, better aligned, but we have to see this whole problem as a human-plus-AI problem. The ultimate outcomes don't just depend on the AI and the quality of the AI. It depends on how the human responds to the AI.”

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Is AI in the eye of the beholder?

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