In the Media

Researchers from MIT and Stanford have found that “artificial intelligence tools like chatbots helped boost worker productivity at one tech company by 14%” reports Jennifer Liu for NBC Boston. “The study is thought to be the first major real-world application of generative AI in the workplace,” writes Liu. “Researchers measured productivity of more than 5,000 customer support agents, based primarily in the Philippines, at a Fortune 500 enterprise software firm over the course of a year.”