In the Media

Forbes reporter Roger Trapp spotlights Prof. Zeynep Ton’s work in improving employer operations as part of an effort to better satisfy employees. Ton has written two books, “Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits” and “The Case for Good Jobs,” which explores how “a combination of high investment in people and a set of choices [can produce] operational excellence,” writes Trapp.