In the Media

Financial Times reporter Andrew Hill spotlights Prof. Zeynep Ton’s new book “The Case for Good Jobs,” which presents “a tough, evidence-backed approach to improving what is often unhelpfully classed as ‘unskilled’ work.” Hill notes that: “Ton’s recipe has four ingredients: focus and simplify, standardize and empower, cross-train staff and ‘operate with slack’, which allows employees greater autonomy and gives them time to solve problems and come up with new ideas themselves.”