In the Media

Prof. Jinhua Zhao writes for Boston Magazine about how artificial intelligence could help improve the MBTA system. “When something significant happens on public transportation—the line is down, the road is congested, some bridge is blocked—the customer is suddenly stuck in the system and needs more help,” writes Zhao. “For when that happens, we developed a solution to send individualized guidance for a better transit option to that person, communicated by text message or an app.”