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Campus Police begin service-rating survey

Starting this month, those who come in contact with the MIT Campus Police may be asked to participate in a public safety survey being conducted by the department.

Responses will be considered confidential and used only to evaluate personnel and operations.

"In order for our department to ensure a high level of professional police and emergency medical services, it's critical for us to regularly sample community opinion and reinforce excellence while adjusting areas where we need improvement," Campus Police Chief Anne P. Glavin said. "While our law enforcement accreditation standards suggest such surveys be done a minimum of every two years, we have devised this survey tool to sample our services on a monthly basis. This will allow us to make very timely fixes in our operations as necessary."

Community Feedback forms will be distributed to a representative sample of crime victims and recipients of emergency medical help or other services provided by the Campus Police. These will include visitors and guests as well as members of the community.

The one-page questionnaire asks the recipient to rate Campus Police response time, helpfulness, friendliness, appearance, sensitivity, professionalism and overall quality of service. Other comments may be offered as well.

A version of this article appeared in MIT Tech Talk on March 1, 2000.

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