Media Coverage

The Boston Globe

November 7, 2012

"The long summaries increased what is known as the 'service time' for the queue, said Richard Larson, an MIT professor who is a specialist in the science and psychology of waiting in line, known as queueing theory. He estimated that the ballot questions ­accounted for 90 percent of the service time at Massachusetts polls, as most voters know which candidate they are voting for."

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