James Wallace was promoted to director of facilities operations and administration in the Department of Facilities, effective Nov. 1.
Wallace, who as director of operations restructured the department's repair and maintenance unit, will be responsible for all operational, administrative and financial issues within the department.
"Having Jim assume these additional responsibilities will allow me to focus on our renovations and capital building program as well as further developmental work with CRSP [the Committee for the Review of Space Planning], the Building Committee and the Capital Planning Group," Chief Facilities Officer Vicky Sirianni said in making the announcement.
At the same time, Sirianni announced promotions for David McCormick and Patricia Kennedy Graham.
McCormick, who helped construct the Reflecting Wall immediately after the Sept. 11 attacks, is now assistant director of operations. He previously served as the structural services manager of Repair and Maintenance.
"He will expand his work with Jim in the operational areas," Sirianni said.
Graham has been promoted to director of administration and assistant director of facilities. As the department's executive administrator, she has represented the Department of Facilities on several institutional committees, including Administrative Advisory Council II.
"She has the vision necessary to assist Jim in our administrative areas," Sirianni said.
In addition to his administrative responsibilities, Wallace was a trainer in the department's "Communications Solves Problems" customer service training program, adapted by the Professional Learning Center and offered to the MIT community in 1999.
The course supported specific departmental objectives such as standard response times to customer inquiries, guidelines for providing telephone assistance and involving other staff to help solve problems. All department employees were required to take the course.
A version of this article appeared in MIT Tech Talk on December 18, 2002.