The ad hoc Resource Group for Custodial Services will meet for the first time on May 14 to discuss the redesigned service from their perspective.
As in a user group, members will talk about what's working and what could be improved in the way that custodial services are being performed. Supervisors from Physical Plant and members of the Community Involvement Team will attend to hear the group's comments.
A Resource Group for Mail Services also has been formed, and others will be set up for services like Repair and Maintenance and the partnership arrangements. The idea behind these groups is that though reengineering provided a starting point for change at MIT, they need ongoing feedback from the community to continue improving services.
Members of the Resource Group for Custodial Services include Richard Adams, Laboratory for Nuclear Science; Camille Carino, mathematics; Chris Foglia, Center for Information Systems Research; Eileen Kenney, Information Systems; Victoria McLaurin, Industrial Liaison Program; Dorrit Schuchter, architecture; and Steve Wetzel, chemical engineering.
Those with comments about custodial services should contact one of the Resource Group members, Austin Petzke of Physical Plant or Janet Snover. Anyone who would like to volunteer to participate in one of these groups may contact Ms. Snover at x8-5993 or firstname.lastname@example.org>.
A version of this article appeared in MIT Tech Talk on May 7, 1997.