The Repair and Maintenance team will hold information sessions about the new repair and maintenance procedures on November 19, 20 and 21 for people who work in the buildings located in Zone C of the campus.
The buildings in Zone C include: 1, 2, 3, 4, 4A, 5, 6, 6A, 6B, 7, 7A, 8, 9, 10, 11, 12 and 12A.
The information sessions will explain how building maintenance will be performed starting on November 25 in Zone C, which is the final area of the campus to receive the redesigned services. Anyone who reports problems to Physical Plant should attend one of the three sessions.
The dates and times for sessions about Zone C are as follows: November 19, 1:30-2:30pm; November 20, 10-11am; and November 21, 1:30-2:30pm. All three sessions will be held in Rm W20-301.
The information sessions will cover how customers should communicate problems, daily operations, off-hour coverage, emergencies, and local vs. central zones in Physical Plant.
Anyone with questions about the Repair and Maintenance reengineering project may contact the team via e-mail at
MAKING REPAIR CALLS
There are now two ways to report repair and maintenance emergencies in an Institute building. Callers may use either the number for their local Repair and Maintenance zone, or the traditional FIXIT line (x3-4948).
Either way, callers can self-direct their call to an area of Physical Plant which is staffed 24 hours per day, seven days a week. The phone extensions for the five zones of campus are as follows: Zone A, x8-9423; Zone B, x8-9425; Zone C, x8-9428; Zone D, x3-5130; and Zone E, x2-1497.
Following the rollout of new Repair and Maintenance procedures in Zone C on November 25, routine calls to FIXIT will be handled through voice mail.
A version of this article appeared in MIT Tech Talk on November 13, 1996.